These Terms & Conditions apply to all design and creative services provided by BrandU Design. By approving a quotation, making payment or instructing BrandU Design to begin work, you agree to these terms. Any changes or additional terms must be agreed in writing before work begins.
The services included in your project will be confirmed before work begins. This may include logo and brand identity design, graphic design, web design, digital and social media design, print design or other agreed creative services.
Any work requested outside the agreed project scope may be quoted separately. Additional concepts, revisions, pages, graphics, functionality or other additions are not automatically included unless stated in the original package or quotation.
Where a package includes a set number of concepts or revisions, any additional work beyond this allowance may incur an additional charge. BrandU Design will confirm any additional costs before carrying out the work.
All prices will be confirmed before a project begins. Unless otherwise agreed in writing, a 50% deposit is required before work begins, with the remaining 50% payable on completion and before final files, completed designs or website transfer are released.
Deposits are non-refundable once work has started. For larger or longer projects, payment may be split into agreed stages instead.
Any work requested outside the original project scope will be priced and agreed before being carried out. All outstanding balances must be paid in full before final deliverables are released.
If a client chooses to cancel a project after work has begun, the initial deposit will not be refunded. Any work completed beyond the value of the deposit may also be invoiced where applicable.
Projects rely on timely feedback, content and approvals from the client. If requested information or feedback is significantly delayed, the original project timeline may no longer apply and completion dates may need to be rescheduled.
Projects that receive no communication or required materials from the client for 30 days may be placed on hold. After 60 days without communication, BrandU Design reserves the right to close the project. Any deposit or payments already made will remain non-refundable, and restarting the project may require a new quotation or restart fee.
Each package or quotation includes the number of revisions stated within the agreed project scope. A revision means a reasonable adjustment to the selected design and does not include a completely new concept or change of direction.
Additional revisions or substantial changes outside the original brief may incur an additional charge. Any additional cost will be agreed before further work is carried out.
Clients are responsible for checking and approving all designs, wording, spelling, contact details and other content before final approval. Once a design has been approved and supplied as final, any further changes may be charged separately.
For print-ready artwork, the client must approve the final proof before production. BrandU Design cannot be held responsible for errors that were present in artwork approved by the client.
Clients are responsible for providing any information, text, images, logos and other materials required to complete their project within a reasonable timeframe.
By supplying content to BrandU Design, the client confirms that they own it or have permission to use it. BrandU Design cannot be held responsible for copyright, licensing or other claims relating to materials supplied by the client.
Where stock images, fonts, plugins or other third-party assets are required, any additional licensing costs will be discussed with the client before purchase where they are not already included within the agreed project price.
The client is responsible for ensuring that information supplied about their business, products or services is accurate and complies with any laws or regulations applicable to their business.
Ownership of the final approved design will transfer to the client once the project has been paid for in full. Until full payment has been received, all work created by BrandU Design remains the property of BrandU Design.
Unless specifically included within the agreed package, unused concepts, drafts, working files and alternative designs remain the property of BrandU Design and are not included as part of the final deliverables.
Any third-party assets used within a project, including fonts, stock imagery, software, plugins or licensed elements, remain subject to their own licence terms and are not transferred beyond the rights permitted by those licences.
BrandU Design reserves the right to display completed work in its portfolio, website, social media and promotional materials unless confidentiality has been agreed with the client in writing before the project begins.
Website projects will be completed according to the features, pages and functionality agreed before work begins. Additional pages, functionality or significant changes requested during the project may be charged separately.
Websites may rely on third-party services including hosting providers, domain registrars, website platforms, plugins, integrations and other external services. Unless specifically stated as included, any ongoing subscriptions, hosting, domain renewals or third-party fees are the responsibility of the client.
BrandU Design will take reasonable care to ensure websites are responsive and functioning correctly at the time of completion. However, differences between devices, browsers and future software or platform updates may affect how a website appears or functions.
Once a website has been approved and handed over, ongoing updates, maintenance and changes are not included unless separately agreed. BrandU Design cannot be held responsible for problems caused by changes made by the client or another third party after handover.
BrandU Design is not responsible for outages, security incidents, changes, restrictions or failures caused by third-party platforms or services outside its control.
Where BrandU Design supplies print-ready artwork, clients are responsible for checking and approving the final design before it is sent for production.
Colours may vary between screens, printers, materials and production methods. While every effort will be made to prepare artwork correctly, exact colour matching cannot be guaranteed unless specifically agreed.
Where printing or production is arranged through a third-party supplier, BrandU Design cannot be held responsible for delays, damage or production issues outside its reasonable control. Any issues will be raised with the supplier where appropriate.
Once artwork has been approved and sent to print or production, changes may not be possible and any costs associated with reprinting approved artwork may be the responsibility of the client.
Where BrandU Design provides a trade mark registration service, the service includes preparation and submission of the agreed application and the applicable official application fee, subject to the scope confirmed at the time of purchase.
BrandU Design cannot guarantee that a trade mark application will be accepted or registered. Applications are subject to examination by the relevant intellectual property authority and may be affected by existing rights, objections or opposition from third parties.
Unless specifically agreed, the service does not include legal advice, representation in disputes, responding to complex objections or oppositions, or additional trade mark classes. Where additional work or fees are required, these will be discussed with the client before proceeding.
The client is responsible for ensuring that all information provided for the application is complete and accurate. Official application fees may be non-refundable once an application has been submitted.
Where BrandU Design provides social media design, content or management services, the exact level of service, content frequency and platforms included will be agreed before work begins.
Clients are responsible for providing accurate business information, offers, pricing and any other content required. Where client approval is required, delays in approval may affect the agreed posting schedule.
BrandU Design cannot guarantee specific results from social media activity, including increases in followers, engagement, enquiries, sales or reach, as performance is influenced by platform algorithms and factors outside BrandU Design’s control.
BrandU Design is not responsible for platform outages, account restrictions, algorithm changes or other actions taken by third-party social media platforms.
Any project timescales or completion dates provided by BrandU Design are estimates unless a specific deadline has been agreed in writing.
Project timelines depend on the client providing required content, information, feedback and approvals within a reasonable timeframe. Delays in receiving these may result in the project completion date being extended.
BrandU Design will make reasonable efforts to meet agreed deadlines but cannot be held responsible for delays caused by circumstances outside its reasonable control, including third-party suppliers, platforms or services.
Where a client requires work to be completed within a significantly shorter timeframe than normally offered, a priority or rush fee may apply. This will always be agreed before the additional charge is incurred.
Due to the bespoke nature of design and creative services, payments for work already completed are non-refundable. Where a project is cancelled after work has begun, the client will be responsible for payment for work completed up to the date of cancellation.
Where a deposit has been paid and work has already commenced, the deposit will normally be non-refundable, subject to any cancellation or refund rights the client may have under applicable consumer law.
Where a client is legally entitled to a cancellation period and requests that BrandU Design begins work before that period has ended, the client may be required to expressly request the early commencement of the service. If the client subsequently cancels within the applicable cancellation period, they may be required to pay for work completed up to the point of cancellation, where permitted by law.Once a bespoke or personalised service has been fully completed, cancellation rights may be limited or lost where permitted by applicable law and where the required client consent has been obtained.
Nothing in these Terms & Conditions affects any statutory rights the client may have under applicable consumer law.
BrandU Design will provide all services with reasonable care and skill. However, BrandU Design cannot guarantee that any design, website, branding, marketing material or other work will achieve a particular commercial result, level of sales, enquiries, engagement or business performance.
BrandU Design will not be responsible for losses caused by inaccurate or incomplete information supplied by the client, client-approved errors, changes made by the client or third parties, or the failure of third-party platforms, suppliers or services outside BrandU Design’s reasonable control.
To the fullest extent permitted by law, BrandU Design will not be liable for indirect or consequential losses, including loss of profits, revenue, business opportunities or data arising from the use of the services provided.Where BrandU Design is found liable for a claim relating to a project, its total liability will, to the fullest extent permitted by law, be limited to the amount paid by the client to BrandU Design for the specific service giving rise to the claim.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, or affects any statutory rights that cannot legally be excluded.
BrandU Design will treat confidential information and materials provided by clients with reasonable care and will not knowingly disclose confidential business information to third parties unless necessary to provide the agreed services, authorised by the client or required by law.
Clients should clearly identify any information, materials or projects that are confidential before providing them to BrandU Design.
Where a separate confidentiality or non-disclosure agreement is required, this can be agreed in writing before work begins.
Any personal information collected or processed by BrandU Design will be handled in accordance with the BrandU Design Privacy Policy.
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